Terms & Conditions


If you choose “invoice” as a payment method, an electronic invoice will be issued to you once a public course booking is placed. Payment of this invoice is due within 7 days of booking, or if booked less than 7 days before the course starts, 48 hours before the course starts. Vandal London Ltd trading as Will Francis Training reserves the right not to confirm a booking unless payment is made prior to the training course date. Payment can be made by cheque or BACS (details to appear on the invoice). Payment can also be made by credit or debit card.


Vandal London Ltd trading as Will Francis Training reserves the right to cancel or reschedule any of its public training courses. Under these circumstances you will receive a full refund paid either by cheque or BACS. Vandal London Ltd trading as Will Francis Training cannot be held responsible for any extra costs incurred as a result of a cancelled training course.


If you cancel your course booking 1 day or more prior to the course date, you will be refunded the full course fee.

Special Offers

Special offers on courses are periodically available and published on each course page. These periodic special offers are not available to delegates who booked or paid for the public course prior to the special offer becoming available.

Multiple Delegates

If you book more than one delegate on the same course, each additional delegate will receive a discount on the per delegate fee. Discounts are published on the course booking form and can change periodically. Multiple delegate discounts do not apply on already discounted courses.

Discount Vouchers

Delegates who have previously attended a public (or in-house) training course will be emailed a voucher which can be redeemed when a public course is booked. This voucher can be forwarded to a friend or colleague but can only be used once. The voucher is not redeemable on already discounted courses.

Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in the following way:

By filling out Cancellation Form and sending it via [email protected] 

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.